Here's some of my awesome responses from Dell CS.

US_CAG_Customer_Care to me

show details Jan 20 (6 days ago)

Dear Scott,

Thank you for contacting Dell Customer Care today.

Your order is still in production. Please be advised that it is the only updated information we have at hand. For further assistance, you may contact our Consumer Care Department at 1-800-624-9897.

Thank you again for choosing Dell!

Best Regards,

JENEVE MORTERA

Original Message Follows: ------------------------

Dear Yashu,

I have not heard from you; Would you please confirm you have received my below correspondence?

Thank you,

Scott

On Mon, Jan 18, 2010 at 12:19 PM, Scott Robinson 4wrote:

Dear Yashu,

Thank you for your response. Unfortunately, explaining to me something I already know does not solve the problem. Further, I would like a specific explanation as to my order's delay? It seems as though it is too easy to chalk up my product's delay due to "popular demand" on any given item. I would like for you to forward the Studio 15 sales reports reflecting durations of time between date of order and delivery with a break-down of the reasons of delays for the past 24 months. Please incorporate my product's delay and reasoning into this report such that I can determine whether or not the delay was valid or if I should be duly compensated. If you are unable to provide this information, please forward me to your supervisor such that I may have a conversation with them. If your supervisor is outside of the "EMAIL" support, they should be authorized to contact me:

123-123-1234

Thank you,

Scott