Dell Replacement Quote/Estimate Conversation

So I thought I'd try calling in again, see if I wouldn't find someone who actually can help?

This time it was "Gaatthaa" again:

Senior Product Supervisor
(800) 289-3355 x4540052
US_Total_Solution_12@dell.com

I spoke with her on Monday and she had quoted me at roughly $200.00 more...

I was fortunate enough to have her send me a cart with the latest quote (I requested "comparable replacement" in price if I were to order from Dell again):

Below is my original order (too good to be true!):

1 224-3624 Studio 1536, AMD Turion RM-74 (2.2GHz/512KB x2) $549.00
1 320-6465 Midnight Blue $0.00
1 311-8624 4GB, DDR2, 800MHz 2 Dimm $0.00
1 330-0497 Standard Keyboard $0.00
1 320-6870 Hi Resolution, glossy widescreen 15.4 inch display (1920x1200) $0.00
1 341-6713 ATI MOBILITY RADEON HD 3450 $0.00
1 341-7130 500G 5400RPM SATA Hard Drive $0.00
1 420-8566 Microsoft Windows Vista SP1 Home Premium Edition, English $0.00
1 420-6576 DELL WELCOME,Software Dimension/Inspiron $0.00
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00
1 330-0508 DELL RESOURCE DVD,BACK-UP INSP1536 $0.00
1 420-9100 Dell Dock Consumer $0.00
1 420-6436 PC-Restore, Dim/Insp $0.00
1 420-7622 Dell Support Center Software 32 Bit 2.0 $0.00
1 421-0323 Windows Live Search,Multiple User Interface $0.00
1 421-0427 Dell Movie Store $0.00
1 421-1193 Download Store Links $0.00
1 421-0092 DELL-DOWNLOAD-FLAG $0.00
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
1 313-6229 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) $0.00
1 420-8183 Roxio burn 1.0 $0.00
1 421-0540 Cyberlink Power DVD 8.3 Playback $0.00
1 313-4783 Integrated High Definition Audio 2.2 $0.00
1 430-2929 Dell Wireless 1397 802.11g Half Mini Card $0.00
1 320-6653 Integrated 2.0M Pixel Webcam $0.00
1 410-2184 McAfee Sapphire MUI, 30 Day $0.00
1 312-0694 56 WHr 6-cell Lithium Ion Primary Battery $0.00
1 412-0934 Earthlink $0.00
1 421-0304 Microsoft Works 9.0, English For Inspiron $0.00
1 950-3337 1 Year Limited Warranty $0.00
1 950-9057 No Warranty, Year 2 and 3 $0.00
1 960-2780 Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year $0.00
1 988-3900 Mail-in Service after Remote Diagnosis , Initial Year $0.00
1 990-5767 Dell Limited Hardware Warranty Plus Service, Initial Year $0.00
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online $0.00
1 988-7707 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS $0.00
1 420-9518 DATASAFE ONLINE 1.1 2GB $0.00
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks $0.00
1 420-9352 Dell, Software, Wild Tangent Inc Games $0.00
1 320-6881 Hi Resolution, glossy widescreen 15.4 LCD (1920x1200) w/ 2.0M pixel Camera $0.00
1 421-1009 Dell Webcam Software 1.4 Application Kit $0.00
1 310-8628 You have chosen a Windows Vista Premium System $0.00
1 420-9800 Dell Remote Access free basic to access your PCs from outside your home $0.00
1 993-1919 Dell Remote Access, free basic service - access your PCs and files from outside your home $0.00
1 313-6225 NO FINGER PRINT READER $0.00
1 600-0040 State Environmental Fee for display 15 inches, less than 35 inches $16


Sub-Total : $549.00
Shipping : $10
Tax : $48.92
Order Total : $623.92

And here's her replacement (changes in bold):


224-3652
Studio 15 Notebook
317-1542
Intel® Pentium™ Dual Core T4300 (2.1GHz/800Mhz FSB/1MB cache)
311-9397
3GB Shared Dual Channel DDR2 at 800MHz
330-2937
Standard Keyboard
320-7721
15.6” High Definition (720p) LED Display with TrueLife™ and Camera
320-7722
Intel Graphics Media Accelerator 4500MHD
341-8424
Size: 250GB SATA Hard Drive (5400RPM)
313-7742
Black Chainlink
330-2934
Genuine Windows® 7 Home Premium, 64bit, English
410-1883
Adobe® Acrobat® Reader 9, English/French/Spanish
313-8861
8X Slot Load CD/DVD Burner (Dual Layer DVD+/-R Drive)
313-4783
High Definition Audio 2.0
430-2929
Dell Wireless 1397 802.11g Half Mini-Card
421-0304
Microsoft® Works 9
410-2184
McAfee SecurityCenter, 30-Day Trial
312-0694
56 Whr Lithium Ion Battery (6 cell)
950-3337
1 Year Basic Mail-In Service Plan
420-9518
Dell Online Backup 2GB for 1 year
330-5126
Intel® Pentium® Processor
Design Studio Selection

Subtotal: $599.00
Shipping & Handling: $12.95
Tax: $69.55
Total Price w/Discounts: $681.50

Dell memo to me:

"Hey, we know you bought a better product for cheaper, but in the end, we can't let you get away with that... Why don't you pay more for less (plus Windows 7 and a shiny screen)?!"

Dell sucks.